Pros
- Dental, vision, eye, 401k and other offered benefits are great - Vacation time, personal time and sick days are good, but no ability to rollover unused time at end of your so you lose it if you don't use it - Customers are amazing once you get to know them and build a relationship with them - Colleagues can be awesome and helpful - CEO worked in retail for many years and understands the struggles - Training is detailed and appropriately spread out to provide sufficient knowledge of products and services to perform your job
Cons
- Micromanaged and no longer able to run your office or 4 walls as you see fit according to your team dynamics and what works for them - Constant turnover of retail employees resulting in customer complaints, ability to provide top notch service, meet sales goals and maintain operational integrity - Employees regularly make suggestions that would benefit the company as a whole, but it falls on deaf ears or gets push back as to why it would work - If you're not liked by certain people or a group of people who are above you they will hinder your career growth and advancement when you try to make a move - Employees like to gossip about colleagues - Multiple systems that are outdated and do not communicate with each other to record information and track data for sales - Salary is much lower for retail positions which results in new hires with no banking experience using the company to get banking experience under their belt and then leave within 12-months to another bank paying much more - Regularly pulled to work in other branches or with minimum staff to keep the doors open - Held accountable for things that you didn't do or have control over - Departments are compartmentalized which creates a headache when trying to resolve issues - Credit for sales often not given to those who referred it due no ability to properly track or forgetting to code referrals clearly or adequately to receive credit