Family Feel - Anonymous employee Custom Ink Employee Review

5.0
18 Sept 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Team & leaders really care about one another, it feels like my second family - Huge amount of care and respect for our customers - Honest feedback provided, feedback also asked for and listened to - High expectations, which challenge you and make you feel proud of your accomplishments - Comfortable work environment (and we love food) - Solid benefits - You don't have to wait a year for a raise, performance based earnings plans reward you every period if you perform above expectations, which most of the team does (then raises are also given once certain levels are hit, and expectations are communicated so you know exactly what you have to do)

Cons

- We're experiencing rapid growth, which does present challenges like having many new team members trying to learn at the same time - While we're growing quickly, many new opportunities are in different offices and would require a move (all opportunities are very competitive, since we have a ton of awesome people here) - Because many team members join the team right out of college and don't have a lot of other experience, sometimes the way things are here are really taken for granted - The majority of the team is fantastic and loves to be here. Then, like anywhere probably, sometimes you can experience a lack of professionalism or negative attitudes.

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
1w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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