Custom Ink Reviews

Almost 1000 people were laid off in 2023 due to bad business decisions made by CEO and upper management. Employees lose livelihoods and jobs so Marc Katz can keep his privileged lifestyle running. Management doesn’t listen to employees, upper management plays favorites constantly, unclear expectations and constantly changing goals and procedures, new platforms and tech are launched before they are functional, pay never goes up no matter what you do, upper management makes empty promises constantly, no real diversity at higher levels, saying it’s a community and then lying to employees and cutting their livelihoods out from under them with no warning. Layoffs are being announced as new outsourced teams are being brought on. Laid off employees received emails with suggested budgeting tips within an hour or being told that they don’t have a job anymore.

- It was as if the company did a 180° shift late summer 2022: went from treating folks with respect to making them feel like they were nothing more than their production. - Company brought in leaders that didn’t fit the brand. Their arrogance, ego and lack of leadership led to massive breaks in trust. - The site closures were not planned well at all. There was so much care and thought that went into taking care of those who were laid off, but it was as if no consideration was put into the repercussions of the closures. The production team in Dallas was hit hard because of the terrible planning. - Senior leadership team is clearly disjointed and not aligned. Marc seemed to hide behind the board and other SLT members when unpopular decisions were made.