Custom Ink = all hype and no substance. - Anonymous employee Custom Ink Employee Review

2.0
20 Jan 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free food, excellent health benefits.

Cons

Many different ways for management to wreak havoc on your paycheck. “Lateral positions” come with pay decreases. You have more company knowledge but somehow you are worth less. Often even when you “move up” in position and take on more responsibility, you get paid less than your former job. Management asks employees to change their schedules and shifts constantly without regard for how this effects their life. Sometimes these shift or schedule changes come with pay decreases. You literally can be paid less for being a team player. If you speak up then you are making waves and they will search for causes to let you go, or to make you miserable so you will voluntarily leave the role / company. New department policies or metrics seem designed to put downward pressure on / weed out specific employees who have not recently been drinking the kool-aid. Custom Ink is best suited for someone just out of college and still living at home due to the myriad ways they dream up to mess with your pay. If you have bills and need a steady pay check you should look elsewhere. Nepotism abounds. There are meetings regarding career trajectory and no matter how consistently you say you like x they will give you y and give x to the managers friend. These meetings also take you away from the work or at least have the effect of throwing your day off balance. Management are not trained career councilors and seem to just be ticking a box so they can make it appear they are devoted to your learning and development when the reality is they have nothing to add to the conversation.

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
3w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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