Management blinded by statistical data - Sr Technical Support Engineer CrowdStrike Employee Review

1.0
12 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Benefits, and pay, exposure to impressive technology

Cons

Weak support desk processes and procedures that fail to deliver. Training is reactive, often necessitating on-the-fly support for unfamiliar products. L2 support expectations combine L1 and L2 roles. This means you are expected to be a subject matter expert for a small product segment while still managing new cases, escalating your own cases, handling escalations with T3 and beyond, and answering inbound calls—despite an ineffective phone routing system. The mentality is to take on more cases and do more, creating an extremely stressful environment that can lead to anxiety and depression, requiring medication. Job duties can change abruptly without notice when management decides on a new approach. Leadership lacks direct experience on a support desk.

Explore other reviews about CrowdStrike

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Supportive and encouraging work environment with great people. Growth opportunities and career advancement. Fun and collaborative work culture.

Cons

Pay could be higher, but potential for over achieving quota.

3.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work culture Is excellent, innovative tech, company's growth and opportunities to protect clients. Felt fortunate to have worked for this organization that has a strong growth tragectoruy and protects clients.

Cons

Manager/Director level: Poor communication from team manager/director, with little to no direction and the lack of team morale. Team members were on their own after training and most meetings could've been an email. The presence of the director was the equivalent of a virtual bulletin board. No ownership was taken from management to lead or guide the team and no sense of loyalty exists between management and team members. Good talent was squandered due to complacency and lack of direction. Company: Con for the company is the unfortunate lay offs that happened after leaving the company. It's a shame they laid off veterans from my former team. The writing on the wall was apparent, from outsourced new hires to the non-competitive compensation for newer hires. The company went from a fun and competitive start up to a disconnected company trying to emulate tech industry trends and "balances the budget" AKA lay offs, to look good to share holders. For a company that nets huge profits year after year, layoffs shouldn't be part of the reality.

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