Pros
The support jobs in Reno are 1. easy to get 2. pay better than minimum wage 3. are catered towards college students and students looking to intern. and 4. easy, easy to get. The Reno office is a meat grinder. They do not like anyone to be employed there for over 2 years. They WILL fire you as you begin to time-out. If you like short term jobs, this is for you!
Cons
Lets be real. The application is terrible. Its never been stable. You will have more support tickets than you can handle from the flimsy application. Yes, it looks nice. Sure, its shiny and new. But its unstable and the support system is the worst you well ever encounter...because its managed by outsiders who dont know tech and staffed by college students who work at a West Corp call center level. You will be leaving this off of your resume, once you see how incompetent your managers and team leaders are. Their competition has been doing it a lot longer, and while they dont "look like your shopping on amazn", at least the competition has STABLE applications. I advise to check out SAP and Ariba, from whom Coupa imitated.