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Convergys

Acquired by SYNNEX

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Good Company; Terrible Leaders - Customer Service Representative II Convergys Employee Review

2.0
11 Mar 2018
Recommend
CEO approval
Business outlook

Pros

Was hired very quickly. Took a motor exam, then interview. Offered job on the spot, and after a background check and drug screen, I started the Monday following my initial interview. Had a seven week training, hit the show floor, then promoted and took then started another five week training and back to the show floor. Loved the job! Offered great benefits, perks at work provided various discounts on a multitude of items, health/dental/vision benefits, 401k, stock, tuition assistance, cheap cable, and more. Almost set days of work and the site manager had an open door policy as well as a complaint board. Volunteer go home if call flow is slow. And if you have the right Team Leader, it's like a family.

Cons

Cons include having a block to start; meaning you can start between certain hours; mine were 10 - 12. I could have a week where I start 1000, 1130, 1030, 1200, and 1115. Have to pay attention to your schedule. Attendance policy is strict, being even one minute counts against you. Team leaders for the most part were inexperienced. I had to take emergency leave; wasn't informed of the whole process, nor was I told about how to return until I was ready; and it took two additional weeks ti return. TL didn't inform me how to take intermittent leave, and didn't do her job when I found out she had to call for days I missed (keep in mind I didn't know at that time that I had to call). Lied about events just to write me up because she didn't like me. Cut corners just to fire me; twice. I pray no one has her as a TL

Explore other reviews about Convergys

5.0
16 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Good in training people and provides opportunity for growth.

Cons

No retirement benefit even after completing 5 years of service

3.0
29 Jul 2024
Recommend
CEO approval
Business outlook

Pros

was able to work remotely is a plus - training is good, if you have inquiries- recruitment department was able to address concern in a timely manner-

Cons

the account that was assigned to is sales - so monthly quota is stressful. Our account was unfortunately let go and the position is no longer available to they need to let go of us

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