Convergys Reviews

Updated 27 Jul 2020

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3.0
46%
Recommend to a Friend
59%
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,783 Ratings
Pros
Cons
  • "Convergys ran contracts like a call center(in 175 reviews)

  • "Very low pay for the work you have to do(in 136 reviews)

More Pros and Cons
  1. "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Swords
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time for less than a year

    Pros

    good team work ethic, helpful floor walkers

    Cons

    sitting down for 8 hours a day

  2. "Pros and Cons"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Agent in Dublin, Dublin
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Good Atmosphere Good way to start your Career in a foreign country

    Cons

    Poor Management Lack of understanding employees needs By 6 months, you feel like stuck at work

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  3. "Poor management, no room to improve"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook

    I worked at Convergys full-time for less than a year

    Pros

    Nice coworkers - that’s all what I can name as pros

    Cons

    Very average salary. Poor management, no room to grow up. No increase of money, endless increase of tasks. Food in the canteen- just AWFUL!!! Can’t recommend the place to anyone.

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  4. "stressful"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agent in Dublin, Dublin
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for less than a year

    Pros

    customers were the worst , the volume of calls

    Cons

    colleagues were friendly although there was a barrier between different contracts and languages

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  5. "BT support"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Convergys full-time

    Pros

    Colleagues try hard for each other.That’s all.

    Cons

    Awful management.Appaling lunch break period.

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  6. Helpful (1)

    "Business Analyst"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Busineess Analyst in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time for more than a year

    Pros

    “Overall, great experience and incredible opportunities for those who work hard”

    Cons

    Nothing I did find in convergys.

  7. Helpful (1)

    "Good company if your on good vibes"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Swords
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time for more than a year

    Pros

    Nice people, honest , and phone calls not that bad

    Cons

    If you take your negative vibes to work then it will be bad, but it was good for me

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  8. "Wonderful training provided"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Technical Support Engineer in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys

    Pros

    Always a good team around

    Cons

    No public holidays if working for other countries

  9. "Multilengual Technical Support Specilist"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Convergys full-time

    Pros

    * At that time I was working in a Microsoft project, it was a great opportunity to acquire experience and skills. * The Company always respected its commitments.

    Cons

    * Salary was very low.

  10. Helpful (2)

    "Joke of a company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in Swords
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for more than a year

    Pros

    The only pro is that I'll carry that unfortunate experience forever

    Cons

    Everything about the place! Full of clicks Some management are good but HR haven't got a clue. The people in these higher positions that you'd expect to have knowledge don't really and HR and their knowledge on employment law is an example. It's far from a professional place to work. Full of kids which okay that's fine but the stupidness and immaturity is crèche material. For the hours you do, the pay is diabolical. No sick pay and no real useful benefits at all. A lot of pressure about stats even though they're paying crap. As mentioned a lot of people are literally only out of school, thought you need 1 year customer service? Lots of these people don't do their job and then someone that actually does and has different priorities is wasting their time. Back to the kids working here. They're priorities are different and their wage is paying for their great weekends and they never question anything so this company gets away with how they treat people. Maybe that's why they hire such young people. People are constantly leaving that job too! At one stage probably 40 in one week. Favoritism is definitely a thing too Systems are rubbish Probably over half that Centre manipulate their stats and constantly hang up on customers.

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Found 5393 reviews