Convergys Reviews | Glassdoor.ie

Convergys Reviews

Updated 22 Jan 2020

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2.9
47%
Recommend to a Friend
56%
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,765 Ratings
Pros
Cons
  • "Convergys ran contracts like a call center(in 175 reviews)

  • "low pay for the amount of stress(in 134 reviews)

More Pros and Cons
  1. "Customer Service Specialist, Credit Controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee in Dublin, Dublin

    I have been working at Convergys full-time

    Pros

    Work/Life Balance and Career Opportunities

    Cons

    Salary, Compensation and benefits are the most important

    Convergys2018-08-12
  2. "stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agent in Dublin, Dublin
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for less than a year

    Pros

    customers were the worst , the volume of calls

    Cons

    colleagues were friendly although there was a barrier between different contracts and languages

    Advice to Management

    be more emphatic towards employees and more present

    Convergys2020-01-10
  3. "BT support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Convergys full-time

    Pros

    Colleagues try hard for each other.That’s all.

    Cons

    Awful management.Appaling lunch break period.

    Advice to Management

    Change the whole structure of the place

    Convergys2019-10-09
  4. Helpful (1)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Busineess Analyst in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time for more than a year

    Pros

    “Overall, great experience and incredible opportunities for those who work hard”

    Cons

    Nothing I did find in convergys.

    Convergys2019-07-29
  5. Helpful (1)

    "Good company if your on good vibes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Swords
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time for more than a year

    Pros

    Nice people, honest , and phone calls not that bad

    Cons

    If you take your negative vibes to work then it will be bad, but it was good for me

    Advice to Management

    Train more when people are first on the pjones

    Convergys2019-07-22
  6. "Wonderful training provided"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Technical Support Engineer in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys

    Pros

    Always a good team around

    Cons

    No public holidays if working for other countries

    Convergys2019-05-25
  7. "Multilengual Technical Support Specilist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Convergys full-time

    Pros

    * At that time I was working in a Microsoft project, it was a great opportunity to acquire experience and skills. * The Company always respected its commitments.

    Cons

    * Salary was very low.

    Convergys2019-05-04
  8. Helpful (1)

    "Joke of a company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in Swords
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for more than a year

    Pros

    The only pro is that I'll carry that unfortunate experience forever

    Cons

    Everything about the place! Full of clicks Some management are good but HR haven't got a clue. The people in these higher positions that you'd expect to have knowledge don't really and HR and their knowledge on employment law is an example. It's far from a professional place to work. Full of kids which okay that's fine but the stupidness and immaturity is crèche material. For the hours you do, the pay is diabolical. No sick pay and no real useful benefits at all. A lot of pressure about stats even though they're paying crap. As mentioned a lot of people are literally only out of school, thought you need 1 year customer service? Lots of these people don't do their job and then someone that actually does and has different priorities is wasting their time. Back to the kids working here. They're priorities are different and their wage is paying for their great weekends and they never question anything so this company gets away with how they treat people. Maybe that's why they hire such young people. People are constantly leaving that job too! At one stage probably 40 in one week. Favoritism is definitely a thing too Systems are rubbish Probably over half that Centre manipulate their stats and constantly hang up on customers.

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    Advice to Management

    Maybe stop giving fully paid training for people to just walk out. Not that the training was great. Employ people who actually have experience because normally these people have did something before and have different priorities. You can spot someone who is "working" to pay for vodka and what not and then someone who is working to pay bills and let's be honest the people paying bills preform better and aren't hanging up on customers and messing with their stats! The bill payers will also come to work the weekends. Then finally pay better! To think that for about 1,708 euro before tax for 180-200 hours a month; this would literally mean someone is being paid 8.98 an hour for 180 hours if you break it down but they get away with it because it's a salary. So yeah who's going to stay for 1600 after tax for a rough month of working... Change some things and employ people who are committees to the job and you'll have a team of happy successful people who have your Swords centre looking good for your contracts.

    Show More
    Convergys2019-03-23
  9. "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Convergys full-time

    Pros

    Other agents are nice to work with and helpful

    Cons

    Poor management, poor commission, sales targets that are very difficult to reach. Your treated like just another number to management, no support

    Convergys2019-02-19
  10. "If you have an option, go to another company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at Convergys full-time for less than a year

    Pros

    They give you a job if you are really desperate and just need money. Salary paid always on time.

    Cons

    Extremely low wages and slavery conditions. You don't get paid extra for early shifts or extra hours. If you take more than 5 days sick leave a year, you don't have an opportunity to get a quarterly bonus. You have colleagues who bully each other and the company does not do anything about it. And since the company has such reputation, it makes it very difficult to get a better job, because your education, abilities and experience are automatically questioned.

    Show More
    Convergys2019-01-22
Found 5351 reviews