Very patient bosses that are helpful - Customer Service Representative CoBank Employee Review

3.0
27 Jun 2021
Recommend
CEO approval
Business outlook

Pros

I've been here a few months and I've probably asked the same questions 30+ times and all my bosses/coworkers are still very helpful. I'm learning a lot about customer service computer programs that seem like has a 100% carryover to pretty much every other CS job description for other jobs that are out there. At least when working from home, it is pretty laid back and you can get "back in the action" when you are ready - you aren't just being bombarded with calls the whole day. 95% of the people that call up to you are very friendly and patient when you are learning and the other 5% aren't that bad.

Cons

Maybe it's just the recruiting company that I work with, but I'm not getting paid at a rate to live comfortably where the job is located. - this is fine now, but when I have to start working at the office and move closer, it will be difficult. It's very repetitive and you just do the same things all day, you never see any growth really. - Maybe this is just life haha. Not sure if it's just the recruiting company I'm working for but the lowest priced health insurance package that I was offered was 25% of my take home pay which seemed ridiculous.

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CoBank Response
4y
Welcome to the team! It sounds like your training went well and that you have qualified co-workers who are more than happy to help you figure things out while you’re onboarding. Our customers are the fundamental reason we do what we do and you have a vital position in the company, thank you for your review! If you’re having an issue with your pay we would recommend that you reach out to the recruiting company your referring to or for additional help you can contact us at feedback@cobank.com.

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Cons

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