Executives are simply, totally, completely drinking their own koolaid. Look at the numerous reviews all posted within hours/days of the management talking about the bad reviews they were getting on a company wide call. Instead of really trying to fix it, they instead make a public outcry so that people would come on here and say nice things. They then went back to their offices and continued to pat themselves on the back. Doesn't work that way management team from execs, product vp's, HR, and most specifically the field leadership.