Truth or Myth - Sales ClickSoftware Employee Review

1.0
12 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Great Mentors when given the opportunity to coach, and provide great results. An amazing solution to sell!

Cons

Click promises a future, a niche if you will where you can spread your wings and learn with this "like" start up. Francisco Partners bought ClickSoftware a couple of years ago so naturally, Click is under a ton of pressure to perform and increase their bottom line at an exponential rate. However, too much is promised and not enough delivered. Sr Management hasn't a clue on how to train and work with their teams, while they individually have a strong will to coach, the C-Suite leadership holds tight reins. The division between Sales, Alliances and Product Marketing is alarming. It has been a revolving door for the past several months. I was appalled to read the aforementioned positive reviews, and it's unfortunate to say but I agree with a previous review that alluded to these reviews as fake. I know for a fact that once a week HR assembles and writes their own positive reviews to combat the truthful negative ones. It is not my intention to be negative, just truthful based on my experience here. Project Gordan took a lot of now ex clickers by surprise, my advice to new recruits is simply, be involved in your interview process, ask a lot of tough questions, and in the end do what is right for you. I do wish Click the best in figuring out their new model for success, it's a remarkable solution and I know FP made the right choice in purchasing Click and now getting it ready for a big enterprise sale. So friends, truth or myth, I will leave that to you to learn for yourself!

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ClickSoftware Response
8y
Thank you for taking the time to write a review for us, and I’m sorry to see that you’re no longer with Click. It sounds like you experienced some frustration with the changes underway here, which is understandable. You're right- we’ve had nmore turnover lately in part due to the changes mentioned. I’m hoping that with a solid strategy in place to prepare us for success, the turnover will decrease. In terms of writing fake reviews, that’s a pretty serious accusation and one that I disagree with. With only 2 months in, I’m still fairly new to Click but can attest that I have NOT seen anything along those lines, nor would I tolerate it. I do agree with your advice regarding the interview process- anyone considering joining Click should be certain that they’re ready for the breakneck speed here. Ask lots of questions when interviewing- it’s important to make certain that this fast-paced environment is the right place for you. There have been some days here when I’ve felt that I couldn’t possibly complete my tasks, and others when I’ve felt a huge sense of accomplishment for moving the needle in a short time. You can truly be impactful at Click, which is exciting. From my perspective, this feels like a real team environment where we’re all marching toward the same goal of continuing our growth and being a true Cloud company. Again, I’m sorry to see that you're no longer with us, but if there is ever anything you'd like to discuss please don't hesitate to reach out. Best, Ingrid Smith, Sr. Director Global Talent

Explore other reviews about ClickSoftware

5.0
14 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

No real cons to speak of

5.0
27 Aug 2018
Recommend
CEO approval
Business outlook

Pros

I came to Click after spending 5+ years at one of the biggest tech companies in the world. I can tell you from first-hand experience, Click is a breath of fresh air. They are nimble like a startup, have the most incredible management team that is willing to roll up their sleeves and jump in the deal to help get it done. Click has a sales first focus that makes this 22+ year sales veteran excited to begin my day, every day. Not to mention, we have the best product in the market and the analysts agree. All the traditional bureaucracy and minutia of large companies does not exist here. If you need something, all you have to do is ask. Everyone is willing to help, including the CEO. They pay their talent well, so if you are a producer, you can make money here. It's an incredibly exciting time to be at Click. With the new leadership and focus on Customer Success, we are at a tipping point and we are poised for explosive growth. I am excited to a part of this incredible company.

Cons

The only con that I can see at this time are we move so fast, marketing sometimes has trouble keeping up. This is not a knock on them, but more of a testament as to how fast we are adding incredible capabilities to our already leading product.

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