Toxic work environment - Client Services Citi Employee Review

1.0
23 Nov 2023
Recommend
CEO approval
Business outlook

Pros

The pay is good this is pretty much the only advantage

Cons

Insane workload, micromanagement to the max, toxic management and favouritism to the max. Some of the tasks are impossible to do on their outdated systems, but somehow it’s always the employees fault. Also it’s impossible to finish the workload without doing hours of unpaid overtime everyday. Expect constant pointless meetings and calls and unfair and unrealistic expectations. Canteen is no longer subsidised and the prices as shocking. Even if you’re just going in for the money I don’t think it’s worth it.

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5.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

big company, flexibility, good people

Cons

hard job, long hours, lots of screens

3.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule, supportive managers, opportunities

Cons

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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