Not the best position for the highly intelligent- - Customer Service Representative Citi Employee Review

1.0
26 Nov 2009
Recommend
CEO approval
Business outlook

Pros

Good resume filler, decent benefits, immediate supervisors easily approachable. Company prides itself on actively seeking employee satisfaction feedback. Flexible schedules.

Cons

Severe lack of clear communication between upper management and employees. Oftentimes critical competency metrics were impossible to understand and/or inconsistent. Good performance is not rewarded with additional freedoms, but with additional workload without extra compensation. Administrative duties such as payroll were expected to be self-completed and off the clock. Constructive feedback and suggestions completely ignored. Coworkers who are intelligent can and do easily leave the company, leaving the company staffed with people who maintain a high level of apathy and a lack of knowledge.

Explore other reviews about Citi

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Strong name recogition. Global footprint

Cons

Outdated trading systems, hyper competitive equities department due to relatively lower street ranking

3.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule, supportive managers, opportunities

Cons

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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