Challenging times - Customer Success Representative Cint Employee Review

Recent merger has created rough edges that haven’t been smoothened despite spending 1.5 years. Training is awful. Too much dependence on learning modules. In person training is too fast paced and you get looks from team members if you ask something again. Local management is just a bunch of old timers. The coterie of 3-4 old timers runs the office and business. Every decision from deciding the office location to random processes to be followed are defined by this coterie. Who gets which account, what price to offer to clients, everything is decided by the coterie. If they don’t like you, you won’t survive here. Highly unprofessional team in Sydney/Australia. Too much micro- management. All quotes need to be approved by the coterie before you can send it to clients. Too much work, I ended up working on weekends. When asked for overtime payments, I was told others work on weekends too,It’s normal. Too much work and too less pay. 60%+ attrition rate. Poor ppl management led to half a dozen ppl leaving in last 5 months. No growth opportunities. Titles are misleading and are created out of thin air.