Cint Customer Success Representative reviews

4.0

77% would recommend to a friend

(8 total reviews)

Patrick Comer

Not enough data to show CEO approval

78% positive business outlook

Reviews by job title

8 reviews
5.0
11 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Flexibility, Remote Working, Pay, Culture

Cons

It would be great to have more learning resources

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Cint Response
2y
Thanks for the feedback - we appreciate this a lot as we are always in learning mode. Talking about learning - we are proud to say that we are lunching our new Learning & Development platform this April. We hope Cinters will enjoy and find it inspiring.
2.0
2 May 2023
Recommend
CEO approval
Business outlook

Pros

Existing client base. Repeat business.

Cons

Recent merger has created rough edges that haven’t been smoothened despite spending 1.5 years. Training is awful. Too much dependence on learning modules. In person training is too fast paced and you get looks from team members if you ask something again. Local management is just a bunch of old timers. The coterie of 3-4 old timers runs the office and business. Every decision from deciding the office location to random processes to be followed are defined by this coterie. Who gets which account, what price to offer to clients, everything is decided by the coterie. If they don’t like you, you won’t survive here. Highly unprofessional team in Sydney/Australia. Too much micro- management. All quotes need to be approved by the coterie before you can send it to clients. Too much work, I ended up working on weekends. When asked for overtime payments, I was told others work on weekends too,It’s normal. Too much work and too less pay. 60%+ attrition rate. Poor ppl management led to half a dozen ppl leaving in last 5 months. No growth opportunities. Titles are misleading and are created out of thin air.

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Cint Response
3y
Thank you for your comments. Cint and Lucid coming together is a complex change management exercise as we are building a bigger, better and even stronger company than the sum of the two previous individual entities. This means what legacy employees of each company were used to will be changed, adjusted, or fine-tuned based on our future needs. We empathize with your situational frustrations because of the misalignment of expectations – this is not intentional. We wish you all the very best in whatever you decide to do next. Keep well.
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