going downhill - Claims Examiner Chubb Employee Review

2.0
19 Aug 2020
Recommend
CEO approval
Business outlook

Pros

competitive pay, temporarily remote, awesome coworkers, holiday bonus

Cons

They have been short staffed for well over a year now and refuse to listen to employees. Even though most of the staff have been struggling to keep up with their work load, they keep taking away assistance and adding more responsibilities. They are losing loyal employees and customers alike, it feels like they're trying to push out some of the seasoned employees. Upper staff's obsession with numbers is causing the customer service that Chubb used to be known for to suffer. They would continually ask me to take on responsibilities that *should* have involved a pay increase and promotion, but I was told promotions are "first come first serve" and not based on merit or responsibilities. Which supervisor you have can also vastly affect your work experience.

Explore other reviews about Chubb

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and total benefits

Cons

Don’t love the political associations

2.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Global reach, brand name/reputation, nice technology equipment and solid networking. Opportunity for internal mobility. Good 401k match.

Cons

Incredibly slow systems and stifling bureaucracy. Culture is overall relaxed but not very hospitable, which is likely both a symptom and cause of a high-turnover environment. Raises are well below inflation. Moral does not seem considerably high and the bureaucratic nature of work hinders development. All of these factors combined negatively impact motivation. Very little open discussion about marketplace trends and tedious processes make the role feel very administrative despite being more analytical at other firms who have improved their systems. The firm has done a great job of diversifying across product lines and geographies, but a very poor job of talent retention and upgrading systems, which are the long-term tailwinds that’ll put Chubb at the forefront of the industry.

3
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