Flexible work arrangements are the only thing holding this place together - Anonymous employee Cengage Employee Review

- Salaries are not competitive, no salary transparency or opportunity for salary negotiation, no opportunities for growth/promotion. - Budgeting and resourcing is inconsistent across divisions - divisions with higher levels of pressure are understaffed and yet still have high expectations of delivery output. - A significant number of employees have been made redundant within the last two years, undercut by ineffective communication from management and non-existent support for remaining employees. The expectation is for remaining employees to pick up the work from unfilled positions, while maintaining their own work, for no extra compensation. - Permissions, finance and HR have all been offshored, making it difficult for local employees to get support, or trust that their voices will be heard when they have genuine concerns. - Management continues to ignore the obvious dissatisfaction of their employees. Despite annual feedback surveys with consistently negative results nothing of any substance has changed. - Poor support for lower level staff In summary: understaffed, overworked, feedback isn't taken on board, poor compensation, no career progression, fear of retaliation if you get too vocal about work conditions.