Not Great - Customer Service Representative Cengage Employee Review

Total rewards, time off, great people and culture

Lots of changes and uncertainty at times

Supportive coworkers, decent work-life balance, fully remote,

Very disorganized and unstable. There are constant changes to the business including rounds of layoffs every few months. Everyone works in constant fear of losing their jobs which is incredibly damaging to morale and productivity. Not a lot of opportunities for growth and promotion. Incredibly low pay. Budgets constantly slashed and projects canceled left and right. Poor communication from executive management and directors.