Too much work, too little pay, too much indecision from upper management - Anonymous employee Cengage Employee Review

3.0
6 Jun 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Interesting work that is in line with my expertise and interests.

Cons

Layoffs occur every few months, leaving me in constant fear of losing my job. Also, many people have quit. Most people who have left (voluntarily or otherwise) have not been replaced, and of the few replacements that have been hired, the majority have not been trained adequately. This leaves those who remain to take on their normal workload plus a portion of the responsibilities of 1 - 3 missing people. Salaries are abysmally low for San Francisco to the point where working here is only possible if you either: 1) have a significant other that makes a lot of money, 2) work 2 or more jobs, 3) live with your parents, or 4) have a trust fund. The best you can hope to afford on your own is to rent someone's living room couch or closet. Assignments change rapidly with little prior notice. Lots of work gets wasted. You may work on a project for 9 months or more, only to find out in the final months of development that upper management hasn't formally approved the project (and isn't likely to) nor has the technology team been informed of your project (so even if it is ultimately approved, the supporting technology will not be ready in time for you to hit the due dates you were operating under for the last 9 months).

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Cengage Response
10y
Thanks for the post. We never want someone coming to work fearing the worst. That said, we’ve started a journey at Cengage Learning that requires a lot of change. In the education industry, our customers and technology have evolved. To meet that demand, we have to change, or we simply would not be a sustainable company that can provide jobs for thousands. As customers order less print and more digital products, we shift resources. Some jobs go away. But we are constantly hiring and have new jobs and entirely new teams that didn’t exist just three years ago. Rapid change means we must evaluate our compensation benchmarks routinely – I can’t speak to your personal situation but your HR Business Partner could help. Finally, I don’t believe in the concept of wasted work. As you review what you’ve accomplished: There are always opportunities to learn. However, working on an unapproved project sounds unusual – course-correcting if we found an approved project wasn’t hitting the mark would be more the norm. I encourage you to talk to your manager to gain insight into the change, or send me an e-mail with specifics. Thanks again.

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3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Company has some interesting approaches to the market and in the past they seemed value employees. There are some good employees there and there was, in the past, visionary leadership, but the people with the vision and leadership skills left the company a few years ago.

Cons

The company actively de-values employees. They had a project they called "Project Horizon" where they told all employees they needed to cut costs, so the company was going to have multiple layoffs over 3-5 years - but nobody was allowed to know when, where, or why - - just one day large swaths of people would be gone. That hung over everyone's heads - for years, and is indicative of how Cengage values employees - it doesn't. Everything is about trying to secure new funding and prepare for an IPO, so they stopped investing significantly in the products about 3 years ago and that's about when they stopped acting like they cared about employee wellness as well.

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