Look Elsewhere - Fundamentally Broken Firm - Consultant/Senior Consultant Capco Employee Review

2.0
14 May 2021
Recommend
CEO approval
Business outlook

Pros

There are/were good, smart and driven people. There are niche digital transformation projects in banking and insurance sectors. Canada CEO Chris Ford is great and publishes weekly blogs to keep employees engaged. If you want to work at a company where they focus on delivery of digital transformation solutions, then this is the place to be.

Cons

Will just start off with this - there is a reason why there has been so much turnover at Capco. This is not a "normal" amount of attrition. They will deny it but the system and business is fundamentally flawed, which is why good people have left and good ones will leave. While there are good people at Capco, there are also many toxic ones, and seemingly more so at the management and leadership levels. Be prepared to get yelled at, made to cry, berated and humiliated. They'll put pressure on you to deliver at ridiculous timelines which will lead to the next point about work-life balance. If you're looking for work-life balance, this is not the place to be. Be prepared to work 12 hour days, while also being expected to participate in other firm activities (we call it contribution). However, even if you contribute, you might not get credit for it. The leadership/management team will tell you that it's OK because you'll get acknowledgement during year end and bonus payouts, or you can take time in lieu but don't trust them. You won't have time to take off in lieu and even if you take time off, it will go against your billability and lead to lower ratings. The year-end bonus and pay increases are also a myth, which is..... Don't expect any extra compensation. Your salary will stagnate and through my last few years here, I haven't had any salary adjustments even for inflation. The only way to a higher salary is through promotion to higher levels, which will lead to another point about how fundamentally broken their performance review system is. Before getting there, bonuses are very low. With jobs in industry, you're often looking at a bonus target (let's say 10%, 15%, 20%, etc) of salary. Here, there isn't a bonus target because it could very well be 0 or at least close to it. Their RRSP matching plans are also terrible so don't count on them for retirement. The performance reviews are fundamentally broken. You're not judged based on your merits and accomplishments, but rather it's a bunch of 'senior' people in a room, where they haven't worked with you, judging you for your accomplishments. Even if you think you did well, you could very well end up with a bad rating. The entire process is not transparent, where even your coaches may not know exactly why you received the rating you did. There's also blatant favourtism in the company. Just beware that this happens. Last point is about the work. If you're looking to do delivery work, then this is the place to be. If you're looking to do strategy work, it's virtually non-existent at Capco. They're a very delivery focused firm. While it's good experience and you will learn a lot about digital transformation, this is the only thing you'll touch. They also mostly focus on retail banking and insurance. "The Capital Markets Company" is very ironic because we don't do ANY capital markets here. Also, if you're looking to get into other types of technology such as cyber security, security, big data, AI and Machine Learning, RPA, etc, they're virtually non-existent. You're better off working in industry or at a bigger firm to get this exposure.

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Capco Response
5y
It is clear you have had a mixed experience at Capco. We are always looking for ways to improve the employee experience at Capco and retain talent in the firm. We take your feedback seriously; however, we do not agree with the full scope of your assertions. Turnover in Capco compares well with other consulting firms. We are committed to talent retention and our achieving more than our fair share in the firm at Capco. We have rapid progression paths and career diversity through projects and roles. Toxic management behavior is against our Core Values and, when identified, is not tolerated. If you feel you have had such an experience, please escalate it accordingly for investigation. Any issues raised for review have been investigated and actioned to the fullest extent of our Respect at Work and Anti-Harassment policies. Pay at Capco is market competitive and benchmarked regularly against that in our competitors. Talent can move in the consulting market and we recognize that at Capco. Our performance management process does involve input from a range of stakeholders so that we review performance holistically and avoid any unfair favoritism. The process also provides a right of appeal to anyone that thinks they have been treated unfairly and which was not utilized by anyone in the last performance year. Finally, whilst we welcome the comments on the quality of your work experience in Capco (in digital transformation etc.) it is incorrect to say that we are only focused on delivery and there is no work in Capital Markets. The firm has a range of cyber, security, big data, AI and Machine Learning projects and solutions as well as blue chip clients in Capital Markets. We would encourage you to reach out to our Canada HR Lead, Meghan Pearce for a confidential discussion on your experiences and to share your feedback.

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Pros

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Cons

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4.0
15 May 2026
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Pros

Varied client work — Different clients and project types, which keeps things interesting. Real project mobility — You can move between projects when you advocate for yourself (within reason). Approachable leadership — Senior leaders are open to conversations if you reach out. Good development resources — Plenty of training and growth opportunities if you take advantage of them. Strong teams — Colleagues are smart, capable, and great to work with. Entrepreneurial environment — New ideas are encouraged, and there’s room to take initiative.

Cons

Long hours vary by project — Like most any professional job, some engagements require extended hours for prolonged periods, but work–life balance really depends on the client and team. Additional internal responsibilities — Depending on level, there can be a significant amount of firm‑support work outside of client delivery. Domain alignment not guaranteed — You may not always be staffed on projects that match your domain expertise. Coaching alignment constraints — Coaching relationships are tied to domain, which limits flexibility in choosing formal mentors. Long engagements (sometimes) — Some projects run for long durations or through multiple extensions. It can provides stability but may reduce variety in client and project experience depending on what you’re looking for.

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