Good employer trying to make improvements - Client Response Coordinator CV-Library Employee Review

5.0
7 Mar 2025
Recommend
CEO approval
Business outlook

Pros

- Good training through Linked In - Hybrid working - Management are good - Career path is available - Systems being invested in

Cons

- Too much workload at times - Communication needs to get better - Pay rates need reviewing

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CV-Library Response
1y
Hi there – thank you so much for your thoughtful review and for your contribution to CV-Library over the past few years. We’re really pleased to hear that you found the training, career path and hybrid working setup valuable, and that you felt supported by your managers during your time with us. We take your points about workload, communication and pay seriously. As you’ll have seen from Lee’s recent Bob posts, we’re restructuring our KPIs to ensure they’re not just ambitious and motivational, but also achievable and reasonable. This is part of our wider commitment to supporting our teams effectively and fairly. Thank you again for your feedback, and we wish you all the very best in your next chapter.

Explore other reviews about CV-Library

2.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Majority of people are kind and great to work with!

Cons

Be mindful that many of the positive reviews appear shortly after employees join, as new starters are encouraged to submit feedback on Glassdoor early on. This can sometimes result in overly optimistic perspectives that don’t fully reflect the longer-term experience. There is a noticeable divide in tenure across the company—some employees have been there for many years, while others tend to move on relatively quickly, creating a sense of inconsistency in team stability. The overall culture can feel somewhat outdated, with practices and expectations that may not align with more modern or flexible working environments. For example, lunch breaks are strictly scheduled, and there is limited flexibility around personal routines during the day. Use of mobile phones during working hours is also actively discouraged. At times, the atmosphere can feel tense, particularly around senior leadership, which may contribute to a sense of unease within the office. Additionally, differing targets across teams can lead to internal disputes, occasionally resulting in friction or office politics rather than collaboration. Finally, benefits are limited, particularly for newer employees, with more meaningful perks only becoming available after a longer tenure (5 years+).

2
5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice people, nice environment, good benefits

Cons

I don't have any cons, I enjoyed working there

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