Pros
The compensation over time is phenomenal. Every hourly employee gets a 0.5% raise every month until they cap out after their first year of employment. If you are passionately interested in repairing video equipment, this is a great job to have. Health benefits are nice. The training for new repair technicians is catered to best teach them the position. Strong team culture, lots of experienced techs to help those whom want to help themselves.
Cons
Sometimes the pressure of meeting daily goals for both individuals and the department can be overwhelming. There is a dire need to both update and streamline written processes in order to optimize the service that we provide our customer. I believe that we have all the tools to make the operation better, but what we lack are both the initiative as an organization and the flexibility to make the changes necessary. There are challenges, but there are many simple solutions that could be implemented to rise to meet them.