Put the customer first - Financial Services Representative II CIBC Employee Review

Too sales driven, so many different processes and systems that are always changing that nobody really knows what is going on. You have to convince the client that you aren't an idiot while navigating these buggy systems and disjointed processes. Do not trust anything a manager says unless it's in writing. Leads are over dialed in most branches, some clients are called every six weeks. I had to put myself on their do not call list.