Supportive team and management, but work can be draining - Customer Service Representative CIBC Employee Review

4.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

- Work life balance (remote or hybrid work) - Training and support - Team (at least the one I had) - Stability - Salary - Benefits - Management (from my personal experience)

Cons

- Soul-draining work - Difficult customers - Culture feels like a brainwash - Management (not my experience, but one of my colleagues was heavily targeted by management and almost literally pushed out of her role)

Explore other reviews about CIBC

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good flatform to do holistic financial planning for clients. Stock purchase plan with company matching

Cons

There is no commission anymore.

2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

-People were friendly and would do coffee chats/one-on-one lunches. -Other interns were great. -Base compensation as an analyst is on the higher end.

Cons

-Feedback from intern manager only given at the end of a rotation differed greatly from what team members would directly tell me which was confusing. Makes me think people are only nice on the surface. -Team members prioritized some interns over others in terms of work given and time spent. -Teams in the same product group had wildly different work life balance with some working 70+ hours a week and others working close to 40. -Has high turnover overall due to lower compensation at the Director+ level.

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