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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Don’t trust the leadership - Customer Service Specialist Booking.com Employee Review

      1.0
      10 Feb 2022
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Used to be proud of working for Booking.com

      Cons

      7 years contribute to the company, contribute to the company’s core value which is exceptional customer service. During the Covid situation, we still believe in the leadership’s promise to build and protect the CS department And the whole CS departments all over the world got replaced by outsourced staff by a simple email and a PRE-RECORDED video.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      4w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      18 Jun 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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