Toxic with lack of job security - Customer Care Beyond, Inc. Employee Review

Those literal games they make you play in group interviews and training are just the beginning. Political games, favoritism and complete lack of compassion or respect for anyone not in the pack. If you voice concerns over job security due to the sheer number of people vanishing daily, you will be lied to and assured there was a reason and you are fine. Until you aren't fine and there is not a reason in your spotless file. Elma facility hasn't had any upward movement in almost a year. Not a problem in itself but there has been a disturbing amount of demotions, terminations and people fleeing the company. Of the 13+ vacated leadership positions in customer care alone that could have been filled as existing positions, none were. They either demotion someone to them or dissolved completely and staff redistributed to overload those remaining. No promotions, no growth, only frightening shrinkage with those left living in daily fear of being next. They are told to smile and promote the falsehoods because those that were let go, did not. Despite assurances this facility is safe from closure, the track record above does not reflect that. The CEO's recent announcement of no bonuses or raises due to restructuring hits hard for a location that has seen nothing but people escorted out. 2 large waves of terminations in 2019 meant there was an opportunity to dispose of those that did not allow themselves to naturally attrition out with attendance problems or legitimate issues on file. Another disturbing note is that this facility is not handicap friendly. There is 1 single access button that does not function properly and is currently located on the mens restroom downstairs. Not on an entrance or exit, not even one for each gender, just the mens room. The only reason this was finally installed after more than a year was an employee in a wheelchair was trapped in the restroom for an extended period of time. This plays into the lack of compassion or respect for employees as people. Zero integrity.