Awful environment, horrible to work for - Senior Collections Agent Barclays Employee Review

This is a horrible place to work, they totally mislead new starters with an enjoyable training period of 4 - 6 weeks where staff get over hour long lunch breaks and early finishes. The training in itself is a joke and is treated as such where you play hangman in the classrooms and spend pretty much a full week doing pointless icebreakers. The classroom training is supposed to last 4 weeks but it dragged on for 6 weeks as they had problems getting our passwords and us set up on the systems. Once you are out on the floor you are pretty much in the lions den, the floorwalkers and managers seem irritated when you ask for help.....I'm not sure what they expect when you've literally just gone on the phones. The sheer number of systems is horrendous, I have never worked in a role where you need 6 systems to do just one role. You get told off if you talk in available time, I think they would prefer for you to sit in silence. I understand that this is a bank but surely your staff should be allowed to act like human beings.