Lead Techs (Assistant Managers) are expected to do everything in the store, including all the difficult repairs, inventory, buybacks, and sales. They are expected to act as the Store Lead (Manager) but don't get paid like it. The people that Asurion hires make no sense. It is a Tech repair/Tech Insurance company, and they hired a mattress sales person as a district manager, a 60-year-old man as a store lead who can't repair anything or do 90% of the Store lead responsibilities,
As you can probably tell, I am very frustrated with this company I once loved. I used to come into work every day of the week to support my store. Now I am looking for new places to go.
Also, In terms of learning, Beyond cell phone repair, everything is self taught.
