Pros
THE PAY! VTO! relaxed, fun environment, cool coworkers, you can move your shift everyday thru mobile app. Opportunities to advance and they offer WAH. I worked at Asurion for 2 years as a Premier Solutions Expert (tech support). The pay is more than most call centers & is the best pro about this position. I started at 16.50/hr and was paid $1/hr extra for working overnights. You will have a new team lead & team every few months or so, but that didn’t bother me much because I’ve met some great people working there. The working environment is very relaxed & the people that work there are cool. If you’re an overnighter the call volume slows down tremendously after a certain time, which gives you plenty of time between calls. They offer vto weekly, sometimes daily depending on the time of year. They don’t have very flexible schedules to choose from after training but they make up for by letting you move your schedule to any time thru their work app, which I’ve never known any other call center to do (I worked 6:30pm-3am and I sometimes used the app to move my schedule to work a normal 9-5 or 3-12, whatever you choose).
Cons
Sales (shs) There are not many cons about working there other than the fact that sales have been implemented as the main focus of the job. Before the focus of this position was sales, this job was AMAZING!! A REAL BLESSING! It’s still a blessing in a way because of the awesome pay and work environment. But I was actually very ecstatic to come to work everyday back when it was just tech support. I was not one of the agents that quit when sales became part of the position, you are only expected to get 5 sales per 100 calls which is pretty attainable if you just try, even if you are not good at selling. The up-sell is just a warranty program for $20 added to the customers monthly bill.