Five Stars! - Anonymous employee AppFolio Employee Review

5.0
20 Oct 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

AppFolio is a fabulous company, all the way around! We build products that make the lives of our customers easier and help to fuel their business success (check out the countless number of testimonials from our customers on appfolio.com and mycase.com). We have an amazing leadership team and hire passionate, driven employees that make AppFolio an enjoyable place to come to work every day and make us proud to sport the countless number of shirts and other swag we’ve received around town. AppFolians also love giving back to our communities, as evidenced by the endless number of fundraisers, volunteer opportunities (AF now offers free volunteer days too so you don’t have to use PTO to spend time volunteering), and even initiatives to improve our environmental sustainability in the workplace. It has been so exciting to see AppFolio grow over the years and to see all of the aggressive goals that we’ve set obtained year after year. AppFolio has grown in a respectable fashion by making smart investments rather than frivolous purchases, which set the company up for long-term success. Along with the business growth have come tremendous personal growth opportunities. While AppFolio encourages employees to own their careers, they also go to great lengths to develop and retain their top talent and invest heavily in personal and professional growth opportunities to help them be successful.

Cons

It's been a challenge to avoid all of the temptations around the office. From the weekly bagel deliveries to the shelves and fridges full of snacks to the regular Happy Hours and celebrations, it can be very easy to overindulge. I should be spending more time in the daily lunch workout classes instead!

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AppFolio Response
8y
Yes - try to limit the bagel eating....it's hard! Your advice to management is perfect - these are all the things we need to keep doing. We hope to keep you with AppFolio for a very long time!

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Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Cons

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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AppFolio Response
2w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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