Pros
The premise of the technology value here is great. Fits a niche need where there has been scant innovation in decades. The Customer Success organization seems to run this company. There are some smart people working here The company seems to be a staunch supporter of diversity Benefits are standard for the space. Health plan could be better.
Cons
If there was a company created as a part of the “Stepford Wives” series - this would have been it. I’ve never in my entire career worked in a place where the level of “cover up”, fake promises, dishonesty, and lack of transparency exists. The management team is just another example of what happens when one tries to run a company with only 2 legs of a 3 legged stool: Stockholders and Management are the focal point leaving employees in the dust. Management is hyper-focused on appearances and leaves much to be desired in delivering substance. The amount of turnover in this company is astounding. Sales positions are a revolving door. New postings are 99% refilling positions that have been left for good reason. This is a SaaS company yet some newly hired managers seem to be funneling in from hardware backgrounds creating suspicion that either a.) the current management team is clueless as to how to run this business or b.) no one from any respectable SaaS company would dare join this disaster. The newly hired management is tripping over their shoelaces yet once again trying the exact same tactics as previous groups despite the warnings. The Sales Ops team cannot figure out what enabling technologies they want the sales groups to use. It’s a moving target and very disorganized. “Put your account plans in PowerPoint one week - now you need to put the relationship mapping in Altify.” They provide monthly “performance reporting” but the presentations have no numbers in them because “management doesn’t want to provide an uncomfortable environment” or “isn’t trusting enough of their employees to share the results.” Who knows? There is no standard for data sharing or access. Models provided in their own technology are heavily guarded to an extreme. Those provided are a hassle to use and very difficult to follow. The orientation program at this company is a joke. Expect to spent the better part of a month in the first 6 months falling asleep at your desk watching 3rd rate training videos. This is REAL and reflects the company’s stance on how much emphasis is placed on providing enablement. There is zero replicable sales process and even folks that have been here 3+ years are creating non-sense deals that box out the company’s ability to realize good growth. This company has been in business for a while (only public since 2018) and is only now at roughly $250M in revenue. A brief gut check will tell you everything you need to know - why only that much growth? The partner network and relationships are a colossal mess. Ask any one of them face to face over a tea and they will share the truth. Most of the “smart people” working here carry an extremely heavy load and have developed a complex as a result. I’ve never had a positive exchange with the Training Team. Very difficult bunch that produce lackluster training materials fraught with errors and zero support. Presales Sales Enginners/Consultant organization is run by an arrogant leader who revels in his status within the company. The lion share of his employees have proven to be extra weight forcing most to leverage outside partners due to the internal lack of coverage and lack of industry-specific expertise.
