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American Red Cross

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Great mission - Account Manager American Red Cross Employee Review

3.0
11 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Great mission and benefit package

Cons

As an account manager, the incentive piece was taken away this year for individuals. They made it a team incentive, which is impossible to meet. All departments do not work well together and this price is highly important for the work that we do. They have some reps collecting 600-900 pints each month and meeting all individual targets getting nothing for an incentive, but then they have reps collecting 100-250 pints sitting a home 5 days a week getting their incentive. They do not care about their employees that truly believe in the mission and strive to make it better. Upper management doesn’t care about anything. They preach leadership on all employees but they don’t even show leadership. Some departments get a guarantee 3% merit each year even if they have pages and pages of complaints but their sales team is lucky to get a 1% merit increase. I have never seen an organization that doesn’t care about their sales team. It is so disheartened and they are losing their top reps because of this. No opportunity to move up, they only promote people that don’t deserve it.

Explore other reviews about American Red Cross

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly people and good work

Cons

No cons for this company

2.0
15 Mar 2026
Recommend
CEO approval
Business outlook

Pros

You feel connected to a larger mission, and go to bed knowing you did good work. Most of the volunteers are amazing people. The job is a good stepping stone to other disaster management jobs elsewhere. PTO policy is generous and Healthcare is decent.

Cons

You are INCREDIBLY overworked and GROSSLY underpaid. You get zero work-life balance. Even when you're not on call, you'll still get tons of calls from volunteers with questions and concerns. If a volunteer is unavailable to respond to a fire call or tend to any other responsibility day or night, you're on deck. You're salaried, so there's no overtime pay. Your pay barely covers the basic cost of living in today's economy ($40k-$50k). Diversity is bottom heavy, meaning there are lots of employees of color in entry level or lower management roles, but beyond that there's a steep drop off. Most of the volunteers are great, but the Red Cross is so desperate to keep them, that poor behavior and language (racist/sexist/phobic) is not properly disciplined or responded to, if at all. Employee retention is poor, especially in the Disaster Specialist role, because they burn you out so quickly without decent pay.

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