Not a place for an engineer to work, and very far from becoming one - Senior Software Engineer American Express Employee Review

2.0
11 Jun 2015
Recommend
CEO approval
Business outlook

Pros

Overall a very good company, places a lot of importance on customers and customer service, not predatory like many other financial companies. The top leadership does a very good job and have a sound vision on how to grow the business. Very flexible across the board, some departments allow to work remotely, plenty of vacation days and flex days. Good benefits, performance bonus, profit sharing. Average health benefits compensated with contributions to HSA accounts.

Cons

Although the CEO and his executive team have good vision and are great leaders, under them there are layers and layers of managers which create a complex spider web of politics. Its a mission to get anything done, one more time did I mention politics? Middle management is the problem in this company. In technologies specifically this is even worse. The knowledge has been outsourced through the years to offshore companies in India. Most of the actual employees are not technical and spend their time playing the performance review marketing game, most of them don't do any real work. In "lean" principles, everything that is done should somehow benefit the customer, but not in American Express. Making presentations and sounding smart will take you far, even if what you are saying is total BS. This is a place for posers and brown nosers, not for real engineers. As of the last couple of years the company has acknowledged they have to transform, but this has been a total failure. The titles have changed but the problems remain the same: red tape, politics, superficiality. If you are an engineer you will come here and you will lose all your skills as you will spend most of your time dealing with idiots and wannabes. There is no real collaboration, everyone is after each others lunch. If you are willing to play the game you might end up in a management position relatively easily. Oh by the way, they say they are agile, because they think that making people sit in the same room is enough. My advice is to go somewhere else where developers and technical skills are valued.

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5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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