Pros
Great Manager, she was encouraging and unsupportive.
Cons
The subsidiary USACG marketing team gives you an un-realistic on top of the fact the the entire list of leads is DNC (Do Not Call) hoe exactly am I supposed to reach out to customers, but still expect you to make a total of 80 calls daily., They do not explain to you form the beginning that customers that you are calling will not have on their caller ID that American Express is calling, hence when you introduce yourself they believe you are scam or fraud therefor customers are vulgar and disrespectful about 90% of the time. Leads are circulated and never improved the tools given are sub-par a best., Favoritism, Politics and corruption is the worst. If a family matter arises and emergencies occur and you report the emergency and report to HR and create a case number follow policy and are unable to make the 80 calls daily than your job is very much at risk.