Great Brand Name, cheap on benefits and compensation. - Anonymous employee American Express Employee Review

3.0
2 Jan 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Can't beat the brand name. There is something special about having this on the resume.

Cons

As many of the posters indicated here - the compensation at American Express is below industry averages. In addition, the healthcare / dental benefits do not compare to other Canadian companies. A portion of my paycheck goes toward my healthcare benefits [mandatory] and I can't even opt out of participation and the coverage isn't even that great - a lot of claims are not even covered. The insurance provider that AE has chosen [Great West Life] is a poor choice compared to others in the market. The location of the headquarters in Canada is in Markham. I don't understand how a Fortune 100 company that is a major Financial Institution do not have its head office in the downtown core [other than for cost reasons].

Explore other reviews about American Express

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and benefits

Cons

Outdated systems and people repeating work

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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