AMEX better wake up before its too late! - Human Resources Manager American Express Employee Review

2.0
2 Jan 2009
Recommend
CEO approval
Business outlook

Pros

Work-life balance and a generous paid vacation allotment - also the ability to purchase up to an additional 5 days of vacation each year during open enrollment which is deducted bi-weekly throughout the year at your old rate of pay.

Cons

It's not necessarily what you know that advances you in the organization, but who you know. There is also a NY mentality in Staff Groups and most of the higher level jobs are either sitting in NY or eventually pulled back into NY with really no thought given to it. The performance management process is also a joke and has been for several years. Ken Chenault believes in a "bell curve" and often employees are shifted down in rating (impacting bonus and long term incentive) just because enough lower ratings haven't been awarded in a dept. Leaders also don't know how to deliver messages nevermind all of the leadership training and coaching focus in the organization (which has now been eliminated with the recent 10% reduction in force).

Explore other reviews about American Express

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and benefits

Cons

Outdated systems and people repeating work

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

See reviews by: Helpful|Rating|Date|All