Pros
I love working with the customers. When it comes to claims, for the most part the company does stand behind their promise and offers fair settlements. Occasionally, as an agent, you will have to step in for the customer in regards to lack of or slow claim follow up or unfair settlement, but overall, that is rare.
Cons
Management still utilizes a Good Old Boy system, constantly playing favorites. More importantly, their favorites are themselves. They make poor businesses decisions for the company and for existing agents if it somehow improves their own situation. ie they will hire a new, inexperienced, and incompetent agent rather than give the proper support to existing agents who have run and won the never ending gauntlet of changing requirements. They do this because it makes it look like, for the moment, in the eyes of corporate that they are growing the region. The problem is the majority of these new agents do not make it, which is disruptive to both customers and existing agents who have to pick up the slack without compensation. Additionally, production requirements are constantly excessively increased while at the same time commission structure is decreased; something that was NOT disclosed when Allstate was courting me!