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Advance Financial

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Working for AF 247 - Customer Retention Representative Advance Financial Employee Review

4.0
21 Dec 2017
Recommend
CEO approval
Business outlook

Pros

The training programs at AF 24 7 are designed to set employees up for success. Managers and co workers are extremely helpful throughout the learning process. The unlimited overtime is a plus alongside bonuses to get above the financial curve.

Cons

Working weekends can be a bummer.

Explore other reviews about Advance Financial

5.0
23 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Great Environment, Friendly, Upbeat and Great Culture

Cons

Work Hours and Flexibility Needs Improvement

2.0
2 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Pros: • Simplicity: The day-to-day tasks are easy to manage, creating a low-stress environment for those who appreciate routine. • Bonuses: The quarterly bonuses along with retention bonuses are decent and provide some financial incentive.

Cons

Cons: • Lack of Growth Opportunities: Despite the ease of the job, there is little room for advancement. Even when taking the initiative to move into leadership roles, the department’s lack of direction meant that extra responsibilities ultimately led to no tangible career progression. • Changing Responsibilities: Job responsibilities changed three times during the tenure without any accompanying pay increases—other than the standard annual performance review adjustments. • Poor Communication of Changes: Company-wide changes are often communicated with very short notice, creating uncertainty and stress. • Inconsistent Scheduling: The work schedule is only posted two weeks in advance, making it challenging to plan personal time. Additionally, the requirement to request PTO 30 days in advance restricts scheduling flexibility. • Leadership and Professional Boundaries: Leadership at Advance Financial can exhibit unhealthy boundaries, making it difficult to maintain a professional relationship. This often results in feedback that feels biased, which can hinder professional growth and clarity. • High-Interest Loan Products: The loans offered are very high interest, meaning that most customers come to Advance Financial as a last resort. With payments composed of approximately 97% interest, customers are often shocked to find that their payments barely reduce the principal of the loan.

4
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