AT&T is a telecommunications company that hates telecommuters - go figure - Senior Project Manager AT&T Employee Review

1.0
20 Aug 2008
Recommend
CEO approval
Business outlook

Pros

The company is one of the largest US based places to work, and everyone has heard of AT&T. If all else fails, working at AT&T will be a good asset to have when looking elsewhere. Because of the size of the company, the potential exists to be exposed to a number of diverse areas within the company that might not be possible in a smaller company. The benefits that are provided to employees seems to diminish every year, but given the current economic situation, the benefite are still probably better than average. Job security seems to be a bit better as well. It seems when cutbacks are announced, they are almost always voluntary, and the company appears to try to make reductions through attrition.

Cons

The number one downside is this company's upper management tends to run the company like a dictatorship, and employee's opinions are discarded. Morale is about as low as I've ever seen it in my over 15 years at the company. For those of you reading this review that are not employees, would you believe that the world's largest telecommunications company does not allow its employees to work from home? Our leaders could save the company millions of dollars a year (reduced real estate, for example), and employees would save money spent on gas, not to mention we could actually have more time to do our jobs. Not to mention, tons of fewer CO2 emissions. Why does AT&T not want employees to telecommute? I wish I knew. Another downside is we appear to be on our way to receiving significantly lower or no bonus at all next year. We are given a short e-mail saying we will be measured on three targets. Currently we are below all three. That's it. Soooo, are we at all close to making any of them? Is it hopeless? What should we be doing to make the targets? Is it possible the targets were deliberately set too high so as to be unattainable?

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5.0
23 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Enjoy the work and team

Cons

Very stressful work environment woth constant layoffs

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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