Great place to work overall but with most of the classic "big company" flaws - Network Engineering AT&T Employee Review

4.0
8 Jul 2008
Recommend
CEO approval
Business outlook

Pros

Overall the benefits package is great. We have a 401k plan with a good match. We have an actual Pension (cash balance) on top of the 401k. Very generous vacation package (6+ weeks per year is not uncommon). Limited telecommuting and flex time depending on job function (mostly tech workers). Medical coverage used to be great, hard to say now, it's been gutted recently but might still be competitive since it seems everyone else is gutting theirs as well.

Cons

Most of the senior management comes from the declining side of the business rather than the growth side and the policies reflect that. This is most apparent in the way new policies are being used to justify head count. Head count is still growing in the growth divisions but it's an uphill battle trying to justify it. Moving up within management basically requires relocating. Health plan has been getting less an less generous, especially if you want family coverage or need any prescriptions. Too much red tap and too many "silos" to get things done very efficiently.

Explore other reviews about AT&T

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

- salary - excellent early career program

Cons

- 5 days a week in person

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All