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      ASM Research

      Part of Accenture

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      ASM Research reviews

      Not bad - Customer Service Representative (CSR) ASM Research Employee Review

      4.0
      20 Jul 2021
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      They have bought me food, were understanding with family emergencies...

      Cons

      Pay could be better, when a tech issue comes up, you have to use PTO otherwise you sit there all day waiting for it to be fixed (been waiting 5 days now, not fixed...)

      avatar
      ASM Research Response
      4y
      Thank you for taking the time to provide feedback. We are sorry to hear your experience at ASM Research did not match our intention of being a great place to work. We continually look for ways to enhance our employee benefits package and compensation programs to remain competitive in the industry. Please email us at HRteam@asmr.com to provide more specific information about your experience. Thank you again for taking the time to contact us.

      Explore other reviews about ASM Research

      5.0
      7 May 2026
      Help desk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to work with and get along with coworkers!

      Cons

      No cons really at this time. Typical job!

      3.0
      4 Feb 2026
      Case analyst ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Training was good. Coworkers are helpful.

      Cons

      The pay! $18.81/hr is not worth the amount of work you have to do. They told us in training that there would be a minimal of 3 inbound calls. That was a lie. I've had more than 4 calls come through within the first 2 weeks. The amount of outbound calls you have to make are insane. It's a waste of time. And don't do the evenings because you'll do double the work on outbound calls with no pay differential. Everything is on a spreadsheet and the system that you do use doesn't work.

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