Servant Leadership Crap - Anonymous employee AMS Employee Review

1.0
5 Jun 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I started my recruitment career here. It was a good training ground. You can learn a lot by simply shadowing from the works of the tenured employees

Cons

1. HR is not competent enough to know what are the needs of their employees. They reply to email in an untimely manner. They don't know the process of arranging the loans, salary deductions and A LOT MORE. What they know is be the GUEST RELATIONS OFFICERS when there are clients. 2. If you get redeployed to another account, you have to follow up on everything which is suppose to be the job of HR.

avatar
AMS Response
10y
I am naturally concerned to read your feedback. As you may know I recently spent a week with the Manila team understanding what people like and don't like about working for Alexander Mann Solutions. I worked with the wider team to build a comprehensive plan to improve employee experience in the centre. I would really appreciate the opportunity to discuss this in more detail. Please contact me at sheena.cartwright@alexmann.com. Many thanks, Sheena

Explore other reviews about AMS

5.0
3 Dec 2025
Recommend
CEO approval
Business outlook

Pros

No micromanagement Great work life balance

Cons

Bonus can be hard to obtain

1.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible and remote working Great company but with the right leadership

Cons

Since the leadership change last year, the culture within AMS has deteriorated significantly. The new CDTO’s approach has created an environment that feels increasingly toxic and unsustainable for many employees. There is a strong sense that every problem is expected to be solved—or sidelined—by AI, often without realistic planning, sufficient resources, or input from the teams actually responsible for execution. This has led to confusion, constant shifting priorities, and a lack of meaningful support for getting work done effectively. At the same time, workloads have increased to an unsustainable level. Expectations continue to rise, but without additional resources or clear prioritization. Many teams are stretched thin, juggling multiple high-pressure initiatives with tight deadlines, which only adds to the stress and makes it difficult to maintain quality or balance. More concerning is the leadership style. Communication often feels driven by pressure and fear rather than clarity or collaboration. Many employees feel they are operating under constant scrutiny, which has contributed to widespread stress, anxiety, and low morale across the department. It’s becoming common to hear colleagues express reluctance to come into work, not because of the workload itself, but because of the atmosphere.

6
See reviews by: Helpful|Rating|Date|All