Supporting the UK AMS was the best experience but supporting the Americas AMS was horrible. - Senior Recruiter AMS Employee Review

2.0
14 Feb 2017
Recommend
CEO approval
Business outlook

Pros

Work-life balance was good. UK AMS is the best.

Cons

Everything. Anything you do that has something to do with Cleveland GCSC will set you up for failure. Management doesn't care, they will make promises and then act like that promise was never made. I cannot believe the politics that go on in the Americas AMS. Completely disappointed.

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AMS Response
9y
Thank you for taking the time to leave a comment. Your feedback is appreciated, and I would like to take some time with you to understand more about your comments regarding your experience with the AMS management team. I’m happy to discuss with you more in confidence if you would like to reach out to me at Ruth.Smyth@alexmann.com HR Director

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5.0
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CEO approval
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Pros

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Cons

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1.0
27 Apr 2026
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Recommend
CEO approval
Business outlook

Pros

Flexible and remote working Great company but with the right leadership

Cons

Since the leadership change last year, the culture within AMS has deteriorated significantly. The new CDTO’s approach has created an environment that feels increasingly toxic and unsustainable for many employees. There is a strong sense that every problem is expected to be solved—or sidelined—by AI, often without realistic planning, sufficient resources, or input from the teams actually responsible for execution. This has led to confusion, constant shifting priorities, and a lack of meaningful support for getting work done effectively. At the same time, workloads have increased to an unsustainable level. Expectations continue to rise, but without additional resources or clear prioritization. Many teams are stretched thin, juggling multiple high-pressure initiatives with tight deadlines, which only adds to the stress and makes it difficult to maintain quality or balance. More concerning is the leadership style. Communication often feels driven by pressure and fear rather than clarity or collaboration. Many employees feel they are operating under constant scrutiny, which has contributed to widespread stress, anxiety, and low morale across the department. It’s becoming common to hear colleagues express reluctance to come into work, not because of the workload itself, but because of the atmosphere.

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