Great company but with toxic dept leadership - IT Specialist AFL Employee Review

The IT business intelligence department suffers from serious leadership challenges that undermine the employee experience. While the company promotes remote and hybrid flexibility, the reality is far more demanding. Staff are expected to remain actively engaged for 10 to 15 hours a day, with constant monitoring of phones and emails. Round-the-clock availability—including holidays and weekends—is often required, regardless of whether your role is officially designated as support. The department culture is marked by favoritism and inconsistent standards. Staffs face excessive workloads, unrealistic expectations, and micromanagement. Tasks are often misaligned with experience levels, and feedback tends to be critical rather than constructive. Staff are held to shifting and unclear standards. Policies and expectations change frequently, creating confusion and instability. If you're an experienced professional seeking respect, clarity, and meaningful work, this environment may not be the right fit. AFL as a company may have strengths, but the dysfunction within this department can significantly impact morale and long-term career satisfaction.