Review for ACE Cash Express - Regional Vice President (RVP) ACE Cash Express Employee Review

2.0
20 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Glassdoor Review for ACE Cash Express Pros: The company offers competitive pay and benefits for its employees. Opportunity for career growth if you meet KPIs consistently. Great team dynamic at the store and regional levels, with supportive colleagues.

Cons

Cons: The executive team was very aggressive during quarterly business reviews and often didn’t lead by example in how they treated the leadership team. HR was not supportive of what needed to be done in the field, making it challenging to get the resources and help necessary to succeed. The company has a "you're only as good as your last KPI" mentality, but this standard seemed to apply selectively to certain individuals rather than consistently across the board. Processes and documentation were inconsistent from region to region, leading to confusion and uneven performance expectations. You said: very high stress level at all times. they expect you to be in non safe areas and alwasy operate with just get it done, until the CEO comes to town and than they care. ALl the stress in the world is not worth the money they offer. ChatGPT said: ChatGPT Cons (Continued): Extremely high stress levels at all times, with constant pressure to perform. There’s an expectation to work in unsafe areas without proper support or concern for safety—just a "get it done" mentality. The only time the company seems to care about standards or employee well-being is when the CEO is visiting, which creates a false sense of urgency and care. The stress and unrealistic demands placed on employees are not worth the compensation offered.

Explore other reviews about ACE Cash Express

5.0
12 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Meet great ppl. Leadership is awesome.

Cons

Can’t go outside for a break. Stuck inside the office for 10 hours.

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ACE Cash Express Response
9mo
Thank you for your kind words! We’re happy to hear that you’ve had a positive experience with us. We strive to provide a supportive and rewarding work environment for our team members. We appreciate your dedication and contributions, and we’re glad to have you as part of our team. Wishing you continued success!
1.0
8 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Getting alone time when clients weren't in store.

Cons

Calls to customers who really didnt care. 11 hour shifts with no lunches or breaks. No coverage. Worked alone, even when busy. Had to travel to get any hours. Ridiculous expectations for sales and direct deposits. Benefits arent nearly as good as any other financial institution. They did not care about the safety of their employees. Required to make it into work durning blizzards with black ice if you were helping cover in a different town. Pay was horrible! Constantly on pay freezes. Could make more at McDonald's! Financial institutions and banks will pay $7-9 more an hour! This company did not feel like it actually cared about you. And in the multiple years I worked there. It got worse and worse! This job also is high stress. So much fraud. And its on you if you cash the bad check. But its also on you when you decline bad checks. You cant win! And there is no room to move up.

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ACE Cash Express Response
10mo
Thank you for your review. We're very sorry you did not have a positive experience with ACE Cash Express. We are always looking for ways to help our employees succeed in their careers and feedback from our team members can help us improve their path to success. Thank you for the time you spent contributing to our team's success, and we wish you all the best in your next career path.
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