You can find better. Save your time, energy & mental health - Sales Associate ACE Cash Express Employee Review

1.0
17 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Working independently. With no one breathing down your neck constantly.

Cons

Everything accept the 1 “Pro” is a Con. You’re stuck behind a glass window in one room, ALONE for 11+ hours. I think the job in itself is very dangerous. There should be 2 people working AT ALL TIMES. People are crazy as heck these days. These stores are filthy and infested with bugs. Can’t sweep because every store has a broken vacuum just sitting there taking up space. There’s so many violations going on in these stores. If you’re looking to come up on a nice lawsuit, work here. You’re constantly being scheduled to work different stores all over the city so best believe you need a vehicle to work here. You’re working at the very least, 11.75 hours a day so make sure you have all of the things you need (food & drinks) because you can’t leave. You would think they would at LEAST offer their employees FREE COFFEE or snacks or a snack machine or SOMETHING smh. Nope just free purified bottled water. I only drink SPRING WATER so I have to bring my own. There are microwaves and mini refrigerators. You get no time to have a life outside of that job. You open the stores and close them. 8am-8pm. If you work a busy store you get NO BREAK time. You can barely use the restroom. I’m pretty sure that’s against the law but whatever. They want you to sale debit cards constantly which is annoying because the customers already have them or they don’t want them because they don’t want the government “tracking” them. That’s why they are getting hard checks in the first place Ace! Duh! Dealing with the public really isn’t hard. Most people are nice. You occasionally get SOBs but that’s everywhere. Its 2023. There’s better places to work. MUCH BETTER PLACES. There’s employees that have been there for over 10 years because they don’t know any better I think. They haven’t experienced a real job and the luxuries of these new era careers so they have settled for less than mediocre with Ace. I got hurt on my last job and needed something that didn’t require much physical labor. You can sit on this job so that’s really THE ONLY reason why I settled. I couldn’t settle anymore… Don’t waste your time because you will only last a few weeks. Like I said, it’s 2023, not 1993. This is the most important thing, a critical thing I missed. I missed enrollment in benefits. You only have the first 60 days to enroll. After that, you are sh*t out of luck. I had no idea. Trying to adjust to being a new hire, the stresses of learning the job, having TRAINING phone calls WHILE YOURE WORKING and talking to customers, were all distractions from me not hearing critical information & enrolling in benefits on time. No paperwork was ever mailed to my home. NOTHING. Another reason why I quit. I’m working a job with NO BENEFITS? What’s the point!?

Explore other reviews about ACE Cash Express

5.0
12 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Meet great ppl. Leadership is awesome.

Cons

Can’t go outside for a break. Stuck inside the office for 10 hours.

avatar
ACE Cash Express Response
9mo
Thank you for your kind words! We’re happy to hear that you’ve had a positive experience with us. We strive to provide a supportive and rewarding work environment for our team members. We appreciate your dedication and contributions, and we’re glad to have you as part of our team. Wishing you continued success!
1.0
8 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Getting alone time when clients weren't in store.

Cons

Calls to customers who really didnt care. 11 hour shifts with no lunches or breaks. No coverage. Worked alone, even when busy. Had to travel to get any hours. Ridiculous expectations for sales and direct deposits. Benefits arent nearly as good as any other financial institution. They did not care about the safety of their employees. Required to make it into work durning blizzards with black ice if you were helping cover in a different town. Pay was horrible! Constantly on pay freezes. Could make more at McDonald's! Financial institutions and banks will pay $7-9 more an hour! This company did not feel like it actually cared about you. And in the multiple years I worked there. It got worse and worse! This job also is high stress. So much fraud. And its on you if you cash the bad check. But its also on you when you decline bad checks. You cant win! And there is no room to move up.

avatar
ACE Cash Express Response
10mo
Thank you for your review. We're very sorry you did not have a positive experience with ACE Cash Express. We are always looking for ways to help our employees succeed in their careers and feedback from our team members can help us improve their path to success. Thank you for the time you spent contributing to our team's success, and we wish you all the best in your next career path.
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