Pros
You’re compensated well, great benefits, and given a company car.
Cons
The PSS role is a mandatory two year role with virtually no work life balance. You basically are constantly on call but not in a fun or fulfilling way. Weekend calls/emails will exclusively consist of paperwork and dealing with problems/impossible timelines. It’s marketed as a “sales” role but it is almost exclusively a paper pushing sales support role. It’s a role where you’re constantly painted as the bad guy to the healthcare workers you interact with and it’s quite common your phone calls immediately ruins their day (they will not be shy with letting you know this). Because the revenue you bring in isn’t nearly as large as the legitimate med sales reps, management doesn’t always care or attempt to recognize when you’re performing well or overachieving. Other teams may be different but my current manager does nothing to invest in my future or growth as a sales rep. Ultimately I feel as though everyone in this position wants to leave it as soon as possible but management won’t want to promote you if you’re stable given the role is so undesirable and unfulfilling. My advice to anyone considering this role is to be fully aware that it’s primarily not a selling role, you will have to work every weekend/holiday, “unplugging” on vacation is almost impossible, and you will be stuck in the role for a minimum of two years before you’re eligible to be promoted. You are unapologetically the bottom of the totem pole. Also keep in mind the turnover rate for the role is astronomical at the 2 year mark (you’re basically gambling that you’ll be promoted and then move companies if you’re not).