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      Crystalbrook Collection

      Engaged employer

      Crystalbrook Collection Reviews

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      4.4

      90% would recommend to a friend

      (52 total reviews)

      80% positive business outlook

      Ratings by category

      4.8

      Diversity and inclusion

      4.6

      Senior management

      4.6

      Career opportunities

      4.4

      Culture and values

      4.3

      Work/Life balance

      4.2

      Compensation and benefits

      Crystalbrook Collection has an employee rating of 4.4 out of 5 stars, based on 52 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Crystalbrook Collection employee rating is 23% above average for employers within the Hotel and travel accommodation industry (3.6 stars).

      Reviews by job title

      52 reviews
      2.0
      18 May 2026

      Management struggles with conflict and low pay issues

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Not much positive to say

      Cons

      - Always understaffed - Management can't lead and is scared of conflict - VERY tight budget - Low Pay, therefore run by backpackers

      5.0
      7 May 2026

      Supportive management and great team culture,

      People and culture manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team, beautiful venue, and an excellent company to work for. The company genuinely values its employees and invests in staff development, career progression, and opportunities for growth across all of its properties. The staff Green Room is a great perk as well, fully equipped with appliances, two TVs, and stocked daily with food, fresh bread, drinks, cookies, crackers, and ice blocks. Management are supportive, approachable, and encourage employees to grow and progress within the company.

      Cons

      No car parks onsite but its understandable as the venue needs to provide parks to the guest. There is plenty of parking externally so its not that bad.

      avatar
      Crystalbrook Collection Response
      3w
      Thank you so much for your positive review. Culture is everything to us and we will continue working hard to ensure Crystalbrook Collection remains a collaborative, supportive and encouraging environment where our people choose to thrive. We truly appreciate you taking the time to share your experience.
      5.0
      15 Mar 2026

      Crystalbrook Collection | A Brand of Opportunity

      Front office manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive and innovative brand with exceptional career opportunities. Staff benefits are a great perk and the company really nurtures talent and prioritises advancement and training through Crystalbrook Campus and many other wonderful initiatives.

      Cons

      Group wide onboarding experience. I believe there is great opportunity to refine and set the expectation for our Collaborators in this space, in addition to our online training prior to commencement. I am excited about the prospect of refining this part of the employee journey, with the work underway already.

      avatar
      Crystalbrook Collection Response
      2mo
      Thank you so much for the lovely review. We are absolutely delighted to hear you have had such a positive experience with Crystalbrook Collection. Feedback like this gives us a real boost and reminds us why creating a fun, supportive and inspiring workplace matters so much. We are grateful to have you as part of the Crystalbrook story.
      Viewing 1 - 3 of 52 Reviews
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      ReviewsCrystalbrook Collection reviews

      Glassdoor has 60 Crystalbrook Collection reviews submitted anonymously by Crystalbrook Collection employees. Read employee reviews and ratings on Glassdoor to decide if Crystalbrook Collection is right for you.