Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Cowan Insurance Group

      Engaged employer

      Cowan Insurance Group Customer Service (CSR) reviews

      3.0

      49% would recommend to a friend

      (14 total reviews)

      47% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.0

      Culture and values

      2.7

      Diversity and inclusion

      2.6

      Senior management

      2.4

      Career opportunities

      2.3

      Compensation and benefits

      Reviews by job title

      14 reviews
      2.0
      19 Feb 2026

      Great coworkers, horrific management.

      Customer service (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent starting place in the industry. If you have an interest in something specific most managers will encourage you to progress and learn. Very good training program. Friendly peers.

      Cons

      Low pay for industry standard. Out of touch executive leadership. Abysmal behavior from human resources. Lack of diversity. Expensive benefits despite being a facilitator of group health insurance benefits. Nepotism in the workplace.

      avatar
      Cowan Insurance Group Response
      2mo
      We regret to learn that your experience with us was not a positive one. Cowan provides a variety of resources and forums for employees to share feedback and raise concerns, and we review all input carefully to support ongoing improvements. We encourage Cowan values as a part of our culture across the organization. If you would like to discuss your concerns in more detail, please contact us at human.resources@cowangroup.ca.
      3.0
      11 Nov 2025

      Flexibility

      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great workplace/office space was inviting

      Cons

      No flexibility/ability to work from home

      avatar
      Cowan Insurance Group Response
      6mo
      Thank you for sharing your thoughts about your time at Cowan. We appreciate hearing about your personal experience and are glad to learn that you enjoy our unique work environment.
      1.0
      9 Nov 2025

      Terrible company

      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing good to report what so ever

      Cons

      Low pay racist co workers boss who plays favorites

      avatar
      Cowan Insurance Group Response
      6mo
      We regret to learn that your experience with us was not a positive one. Cowan offers numerous resources and forums for employees to express their feedback and concerns. We take all feedback seriously and make necessary adjustments based on the insights we receive. We encourage Cowan values as a part of our culture across the organization. Please don’t hesitate to reach out to us at human.resources@cowangroup.ca to discuss your concerns further.
      Viewing 1 - 3 of 14 Reviews
      Related searches: Cowan Insurance Group Customer Service (CSR) jobs | Cowan Insurance Group salaries | Cowan Insurance Group benefits | Cowan Insurance Group interviews
      Cowan Insurance Group reviewsCowan Insurance Group Customer Service (CSR) reviews

      Glassdoor has 124 Cowan Insurance Group reviews submitted anonymously by Cowan Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if Cowan Insurance Group is right for you.