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Community Associations Institute

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Community Associations Institute Reviews

2.7

48% would recommend to a friend

(19 total reviews)
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Tom Skiba

42% approve of CEO

51% positive business outlook

Community Associations Institute has an employee rating of 2.7 out of 5 stars, based on 19 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Community Associations Institute employee rating is 25% below average for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

19 reviews
1.0
21 Apr 2026

New leadership has turned a great place to work into just another J.O.B.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are still some really great and knowledgeable people and some vestiges of the culture left behind from the previous CEO. Some pockets of the organization may still be good - for now.

Cons

I am sad to report that the issues brought up in the previous review have only gotten worse. When I joined, this was a place where most people had been at CAI for 10-25 years. We valued development, retention, internal promotion and this built a place that had great long-standing relationships and deep institutional knowledge; where good people stayed because they loved working here. That concept has been discarded by the new regime for typical burnout culture, executive overreach, toxic backbiting, and cronyism. Good people are either being forced out (due to petty beefs and mindless wage reduction) or leaving of their own accord - and this process has only begun. This is not just internal - there are key business and volunteer relationships that have been put in great jeopardy by current leadership's conduct and decisions. This very successful and prestigious organization will soon be unrecognizable and not for the better.

1.0
15 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Working from home 4 days a week is the only Pro I can think of.

Cons

CAI is under new leadership, and there are unrealistic expectations for staff. The new CEO is immersed in every department, thinking she is a subject matter expert, but has no idea how to run a company, and the staff are very scared to work here. Top talent will ultimately leave the organization, as they will not tolerate this type of work environment. We just lost one of our most talented staff members this week, and I assume more will follow soon.

Viewing 1 - 3 of 19 Reviews

Glassdoor has 23 Community Associations Institute reviews submitted anonymously by Community Associations Institute employees. Read employee reviews and ratings on Glassdoor to decide if Community Associations Institute is right for you.